Shipping information

We pride ourselves on our adaptability and our commitment to excellence in every aspect of our service. Find out everything you need to know about shipping your Monked graffiti-sticks here.

How soon can customers expect their package after ordering?

You can expect your order within 3 to 5 working days.

What are the shipping costs for orders within the Netherlands and to other countries within Europe?

For small packages, shipping costs are €4.95 within the Netherlands and €5.95 internationally. For large packages, the cost is €7.95, both domestically and internationally. We offer free shipping on orders over €50.

Do you offer different shipping options, such as standard shipping or express delivery?

No, we only offer standard shipping.

What happens if an order arrives damaged or is lost during shipping?

If a product is damaged or doesn't arrive, customers can return the package for a refund. If the package is lost during shipping, Monked will investigate and, if necessary, refund the customer; however, this is not guaranteed. Once the stick has been used, it cannot be returned. Return costs are the responsibility of the customer. Returns are only accepted within 14 days of shipment; after that, no refunds are accepted. We strive to refund the customer's account within 14 days of the return.